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More Shipping and Credit Card QuestionsMore Shipping and Credit Card Questions

Questions about Shipping and Credit Card Payments

Q:
Why can't I ship to my cousin's cousin?
A: Orders must be shipped to the billing address on record at your bank or credit card company. If you want to ship to your own work address, it's ok but you must have the work address as an alternate address on record at your bank or credit card company, depending which credit card you use. It's free. Just call your bank or credit card company.

Q:
Why won't you ship my order to my uncle Bob in Las Vegas?
A: Orders must be shipped to the billing address on record at your bank or credit card company. If you want to ship to your own work address, it's ok but you must have the work address as an alternate address on record at your bank or credit card company, depending which credit card you use. It's free. Just call your bank or credit card company.

Q:
Why are you doing this?
A: Credit Card Company rules. It's not keeping you from getting your orders sent to work, but you do have to make the free phone call to your bank or credit card company and add the work address as an alternate. This protects you, the card holder from people using your card to ship to a phony address.

Q:
Why don't you offer shipment by US Postal Service?
A: Too many bad experiences.  They do not track their packages well and have no idea where they are in the system. Getting claims paid for damage or loss can be a nightmare sometimes taking up to four months or longer.  And there's some items
like head cleaners that may not be shipped by US Postal Service. It isn't worth it to US Recording or the customer.  We generally think the US Postal Service is good for letters and envelopes but anything other than that has better available options for shipping.

Q:
Yeah but I don't live in the US and UPS charges a brokerage fee.
A: The brokerage fee for our Canadian customers is charged by UPS to help UPS defer the cost of customs expedition. We've had some of our orders in the past stuck in US Postal Service customs for over a month. Not worth it, although small orders do get hit pretty hard cost wise. So it pays to order as much as you can in one shipment.

Q:
Why doesn't your web site allow ordering out of the US other than Canada?
A: Our credit card processors cannot get credit card address verification out of the US and Canada, although we can get acceptable verification if you call us ONLY if you live in Canada, since many Canadian banks are US based. Due to our strict dealer agreements, our web site order system cannot accept any foreign orders other than Canada.

Q:
Do you take Paypal© for web site order payment?
A: Yes we do accept Paypal. All orders are first come first serve in the order they are received and paid for.

Q:
OK. I don't have a credit card anymore or Paypal. How can I order from you then?
A:  Easy. You can process your order on our web site as if you will be paying by credit card. After filling in your name and address, the next page will ask you for credit card info. At this point the totals including shipping will be listed. Print this page out making sure your address and the order/shipping is shown and mail us a copy of the order and a money order or bank check for the total. Make sure you include your phone number in case there's any questions.

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